Frequently Asked Questions

Open a studio in the catalog and use Quick Book to select date, start time, and hours. Then review details in your cart and confirm. You’ll receive a confirmation email with your booking summary and arrival instructions.

Yes. You can request a reschedule from your booking confirmation email or via support. Rescheduling is subject to availability and may require a rate adjustment if the new slot is priced differently. If your new time is shorter/longer, we’ll align the total accordingly.

Cancellations are accepted before the session start time. The refund amount depends on how close to the start time you cancel. Your exact terms are shown at checkout and in your confirmation email so you can reference them any time.

Some bookings may require a deposit during checkout depending on studio, time, and demand. If a deposit is required, it’s displayed clearly before payment so you can review the total and what’s due now.

We accept major card payments and common digital wallets where available. The checkout page will show the supported options in your region and the final total before you confirm.

Minimum duration depends on the studio. Many studios start at 1–2 hours. The minimum is shown when selecting hours in Quick Book so you can plan your session without surprises.

Included equipment varies by studio. Each listing shows what’s included (lights, backdrops, audio gear, props) and what can be added as an extra. If you need a specific setup (e.g., key light + softbox + boom mic), confirm before booking.

Yes, you can bring your own cameras, lenses, and accessories. Please confirm power requirements and space constraints in the studio listing before arrival. If you plan heavy power draw (multiple high-output fixtures), let support know in advance.

Parking and loading availability depends on location. Each studio page includes notes about nearby parking, loading zones, and any restrictions. If you’re arriving with cases/stands, plan for a few extra minutes for load-in.

Accessibility varies by building. We list known accessibility notes (elevator, step-free access, doorway width) on studio pages. If you need confirmation (or have specific access requirements), contact support before booking and we’ll verify with the host.

Extensions are possible if the studio is available after your time slot. Ask support or your host as early as possible; extension fees apply for the extra time. If another booking is scheduled immediately after yours, we can’t extend.

Your booking time remains the same even if you arrive late. If the studio is available after your slot, you may be able to extend for an additional fee. If you know you’ll be late, notify support as soon as possible to help coordinate.